{"id":1350,"date":"2024-06-12T07:07:15","date_gmt":"2024-06-12T07:07:15","guid":{"rendered":"https:\/\/vitale.gotoweb.hr\/?page_id=1350"},"modified":"2026-01-13T16:11:39","modified_gmt":"2026-01-13T16:11:39","slug":"narudzbe-i-povrati","status":"publish","type":"page","link":"https:\/\/vitale.hr\/en\/terms\/orders-and-returns\/","title":{"rendered":"Orders and Returns"},"content":{"rendered":"<p><strong>How Can I Place an Order?<\/strong><br \/>\nYou can place an order only through our website.<\/p>\n<p><strong>Do I Need an Account to Place an Order?<\/strong><br \/>\nNo, you do not need an account to order from the website. Simply add your products to the cart and check out as a guest.<\/p>\n<p><strong>Who Should I Contact if I Have Questions?<\/strong><br \/>\nThe easiest way is to email us, call us, or chat with our support team, and they will assist you. Contact us at info@vitale.hr or +385 99 637 4947.<\/p>\n<p><strong>What Is Your Return Policy?<\/strong><br \/>\n\u017delimo da budete zadovoljni svojim proizvodima i nudimo povrat narud\u017ebi 14 dana nakon \u0161to su otpremljene. Ako iz bilo kojeg razloga niste zadovoljni svojom kupnjom, kontaktirajte nas na info@vitale.hr i mi \u0107emo u\u010diniti sve \u0161to mo\u017eemo da to ispravimo. Period od 14 dana po\u010dinje na dan kada je proizvod poslan, a povrat mora biti primljen u roku od 14 dana.<\/p>\n<p>You are responsible for shipping, and we recommend sending your return with tracking to confirm successful delivery. If tracking is provided, the return will be processed sooner.<\/p>\n<p>To qualify for a return, your item must be returned to us unused and in the same condition in which you received it, and a receipt or proof of purchase is required. Once we receive and inspect your return, we will send you an email notification. We will also inform you if the refund is approved or denied. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days. We do not refund donations to nonprofit partners.<\/p>\n<h4>Povrat i reklamacije<\/h4>\n<p>Kupac ima pravo vratiti elektri\u010dne ure\u0111aje u roku od 14 dana.<\/p>\n<h4>Uvjeti povrata (samo elektri\u010dni ure\u0111aji)<\/h4>\n<p>Proizvod mora biti vra\u0107en u stanju u kojem je isporu\u010den, uz:<\/p>\n<p>\u2013 originalnu ambala\u017eu<\/p>\n<p>\u2013 sve kablove, dodatke i dokumentaciju<\/p>\n<p>\u2013 ra\u010dun ili dokaz o kupnji<\/p>\n<p>Kupac snosi tro\u0161ak povrata, osim kod reklamacije.<\/p>\n<h4>Povrat sredstava<\/h4>\n<p>Refundira se samo cijena proizvoda. Tro\u0161ak dostave se ne refundira, osim ako je gre\u0161ka trgovca. Povrat sredstava izvr\u0161ava se u roku od 14 dana.<\/p>\n<h4>Reklamacije<\/h4>\n<p>Prijave na: info@vitale.hr<\/p>\n<h4>Izuzeci od povrata<\/h4>\n<p>Povrat nije mogu\u0107 za:<\/p>\n<p>\u2013 proizvode fizi\u010dki o\u0161te\u0107ene nepravilnim rukovanjem<\/p>\n<p>\u2013 proizvode bez originalne ambala\u017ee ili dijelova<\/p>\n<p>\u2013 proizvode o\u0161te\u0107ene nakon preuzimanja<\/p>\n<p>Povrat je jednostrani raskid ugovora<\/p>\n<p>Kupac ima pravo raskinuti ugovor u roku od 14 dana.<\/p>\n<p>Izjava se \u0161alje na info@vitale.hr ili po\u0161tom na adresu sjedi\u0161ta.<\/p>\n<p>Prodavatelj potvr\u0111uje primitak izjave e-mailom.<\/p>\n<p>Obrazac za raskid:<\/p>\n<p>Ja, ________________________, ovime jednostrano raskidam ugovor o kupnji sljede\u0107eg proizvoda:<\/p>\n<p>Proizvod: ________________________<\/p>\n<p>Datum narud\u017ebe: ___________________<\/p>\n<p>Datum primitka: ___________________<\/p>\n<p>Ime i prezime: ____________________<\/p>\n<p>Adresa: ___________________________<\/p>\n<p>E-mail: ____________________________<\/p>\n<p>Datum: ____________________________<\/p>\n<p>Potpis (ako se \u0161alje po\u0161tom)<\/p>\n<p><strong>How Can I Track My Order?<\/strong><br \/>\nTracking service is not always provided by the carrier. If it is, you will receive a tracking number from us when you order through our website. You can use that number to track your package. If you have trouble tracking it, feel free to contact our support team, and they will help you.<\/p>\n<p><strong>What Is the Delivery Time?<\/strong><br \/>\nRead more about delivery times under the \"Shopping Information\" section at the top of this FAQ page.<\/p>\n<p><strong>Can I Cancel or Change My Order After It Has Been Processed?<\/strong><br \/>\nUnfortunately, we cannot cancel or change your order once it has been processed. Contact us at info@vitale.hr, and we will help you process your order as best as we can.<\/p>\n<p><strong>How Do I Return My Order?<\/strong><br \/>\nTo return your order, please email us at info@vitale.hr with your order number in the subject line.<\/p>\n<p><strong>Are Customs Fees Included in My Total at Checkout?<\/strong><br \/>\nYes, if you live in the EU. However, Vitale d.o.o. has no control over fees charged for international shipments outside the EU. Customs regulations vary, so if you have additional questions, please contact your local customs office.<\/p>\n<h4>Koji su na\u010dini pla\u0107anja?<\/h4>\n<p>\u2013 direktna uplata na ra\u010dun (2D barkod)<\/p>\n<p>\u2013 pouze\u0107e (MBE: gotovina\/kartica; BOXNOW: kartica preko linka)<\/p>\n<p>\u2013 PayPal kartice<\/p>\n<h4>\u0160to mo\u017ee biti predmetom povrata?<\/h4>\n<p>Samo elektri\u010dni ure\u0111aji, 14 dana.<\/p>\n<h4>\u0160to se refundira?<\/h4>\n<p>Vra\u0107a se samo cijena proizvoda, ne i tro\u0161ak dostave.<\/p>\n<h4>Koliko je Jamstvo na elektri\u010dne proizvode.<\/h4>\n<p>Za elektri\u010dne ure\u0111aje vrijedi zakonsko jamstvo od 24 mjeseca. Kupac mora \u010duvati ra\u010dun. Reklamacije se podnose e-mailom uz opis kvara i fotografije.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p class=\"tx-excerpt\">Kako mogu naru\u010diti? Narud\u017ebu mo\u017eete izvr\u0161iti samo putem na\u0161e stranice. Trebam li ra\u010dun za naru\u010divanje? Nije vam potreban ra\u010dun da biste naru\u010dili na web stranici. Jednostavno samo dodajte svoje proizvode u ko\u0161aricu i","protected":false},"author":1,"featured_media":0,"parent":1352,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Narud\u017ebe i povrati - Vitale d.o.o.<\/title>\n<meta name=\"description\" content=\"Narud\u017ebe i povrati \u2013 Jednostavno naru\u010divanje i pouzdana podr\u0161ka. Povrati su mogu\u0107i unutar 14 dana uz dokaz o kupnji. Obratite nam se za sva pitanja!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vitale.hr\/en\/terms\/orders-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Narud\u017ebe i povrati - Vitale d.o.o.\" \/>\n<meta property=\"og:description\" content=\"Narud\u017ebe i povrati \u2013 Jednostavno naru\u010divanje i pouzdana podr\u0161ka. Povrati su mogu\u0107i unutar 14 dana uz dokaz o kupnji. Obratite nam se za sva pitanja!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vitale.hr\/en\/terms\/orders-and-returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Vitale d.o.o.\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-13T16:11:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vitale.hr\/uvjeti\/narudzbe-i-povrati\/\",\"url\":\"https:\/\/vitale.hr\/uvjeti\/narudzbe-i-povrati\/\",\"name\":\"Narud\u017ebe i povrati - Vitale d.o.o.\",\"isPartOf\":{\"@id\":\"https:\/\/vitale.hr\/#website\"},\"datePublished\":\"2024-06-12T07:07:15+00:00\",\"dateModified\":\"2026-01-13T16:11:39+00:00\",\"description\":\"Narud\u017ebe i povrati \u2013 Jednostavno naru\u010divanje i pouzdana podr\u0161ka. Povrati su mogu\u0107i unutar 14 dana uz dokaz o kupnji. Obratite nam se za sva pitanja!\",\"breadcrumb\":{\"@id\":\"https:\/\/vitale.hr\/uvjeti\/narudzbe-i-povrati\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/vitale.hr\/uvjeti\/narudzbe-i-povrati\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/vitale.hr\/uvjeti\/narudzbe-i-povrati\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/vitale.hr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Uvjeti pru\u017eanja usluge\",\"item\":\"https:\/\/vitale.hr\/uvjeti\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Narud\u017ebe i povrati\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/vitale.hr\/#website\",\"url\":\"https:\/\/vitale.hr\/\",\"name\":\"Vitale d.o.o.\",\"description\":\"Proizvodi budu\u0107nosti\",\"publisher\":{\"@id\":\"https:\/\/vitale.hr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/vitale.hr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/vitale.hr\/#organization\",\"name\":\"Vitale d.o.o.\",\"url\":\"https:\/\/vitale.hr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/vitale.hr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/vitale.hr\/wp-content\/uploads\/2024\/06\/Vitale-Logo.webp\",\"contentUrl\":\"https:\/\/vitale.hr\/wp-content\/uploads\/2024\/06\/Vitale-Logo.webp\",\"width\":200,\"height\":50,\"caption\":\"Vitale d.o.o.\"},\"image\":{\"@id\":\"https:\/\/vitale.hr\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Narud\u017ebe i povrati - Vitale d.o.o.","description":"Narud\u017ebe i povrati \u2013 Jednostavno naru\u010divanje i pouzdana podr\u0161ka. Povrati su mogu\u0107i unutar 14 dana uz dokaz o kupnji. Obratite nam se za sva pitanja!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/vitale.hr\/en\/terms\/orders-and-returns\/","og_locale":"en_US","og_type":"article","og_title":"Narud\u017ebe i povrati - Vitale d.o.o.","og_description":"Narud\u017ebe i povrati \u2013 Jednostavno naru\u010divanje i pouzdana podr\u0161ka. Povrati su mogu\u0107i unutar 14 dana uz dokaz o kupnji. Obratite nam se za sva pitanja!","og_url":"https:\/\/vitale.hr\/en\/terms\/orders-and-returns\/","og_site_name":"Vitale d.o.o.","article_modified_time":"2026-01-13T16:11:39+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/vitale.hr\/uvjeti\/narudzbe-i-povrati\/","url":"https:\/\/vitale.hr\/uvjeti\/narudzbe-i-povrati\/","name":"Narud\u017ebe i povrati - Vitale d.o.o.","isPartOf":{"@id":"https:\/\/vitale.hr\/#website"},"datePublished":"2024-06-12T07:07:15+00:00","dateModified":"2026-01-13T16:11:39+00:00","description":"Narud\u017ebe i povrati \u2013 Jednostavno naru\u010divanje i pouzdana podr\u0161ka. Povrati su mogu\u0107i unutar 14 dana uz dokaz o kupnji. Obratite nam se za sva pitanja!","breadcrumb":{"@id":"https:\/\/vitale.hr\/uvjeti\/narudzbe-i-povrati\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/vitale.hr\/uvjeti\/narudzbe-i-povrati\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/vitale.hr\/uvjeti\/narudzbe-i-povrati\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/vitale.hr\/"},{"@type":"ListItem","position":2,"name":"Uvjeti pru\u017eanja usluge","item":"https:\/\/vitale.hr\/uvjeti\/"},{"@type":"ListItem","position":3,"name":"Narud\u017ebe i povrati"}]},{"@type":"WebSite","@id":"https:\/\/vitale.hr\/#website","url":"https:\/\/vitale.hr\/","name":"Vitale d.o.o.","description":"Proizvodi budu\u0107nosti","publisher":{"@id":"https:\/\/vitale.hr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/vitale.hr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/vitale.hr\/#organization","name":"Vitale d.o.o.","url":"https:\/\/vitale.hr\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/vitale.hr\/#\/schema\/logo\/image\/","url":"https:\/\/vitale.hr\/wp-content\/uploads\/2024\/06\/Vitale-Logo.webp","contentUrl":"https:\/\/vitale.hr\/wp-content\/uploads\/2024\/06\/Vitale-Logo.webp","width":200,"height":50,"caption":"Vitale d.o.o."},"image":{"@id":"https:\/\/vitale.hr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/vitale.hr\/en\/wp-json\/wp\/v2\/pages\/1350"}],"collection":[{"href":"https:\/\/vitale.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vitale.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vitale.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vitale.hr\/en\/wp-json\/wp\/v2\/comments?post=1350"}],"version-history":[{"count":8,"href":"https:\/\/vitale.hr\/en\/wp-json\/wp\/v2\/pages\/1350\/revisions"}],"predecessor-version":[{"id":2679,"href":"https:\/\/vitale.hr\/en\/wp-json\/wp\/v2\/pages\/1350\/revisions\/2679"}],"up":[{"embeddable":true,"href":"https:\/\/vitale.hr\/en\/wp-json\/wp\/v2\/pages\/1352"}],"wp:attachment":[{"href":"https:\/\/vitale.hr\/en\/wp-json\/wp\/v2\/media?parent=1350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}